Frequently Asked Questions

General FAQ

Week of PAX Question: What entrances are there for what times of the day?

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In the morning, only the North Lobby entrance will be open for crowd control safety reasons. After the show opens and the queue room is emptied, the Westin Skybridge and east/west lobby entrances will be opened. BYOC attendees have been emailed specific instructions regarding their load-in.

Week of PAX Question: Do you have any badges available on site?

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Unfortunately, we are 100% sold out, so no badges are sold at the door. For announcements of next year, be sure to follow @Official_PAX.

Week of PAX Question: I heard you have bag checks this year - can you tell me more about this?

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During public hours (starting at 8 AM), the convention center has required the show to conduct bag checks for weapons and dangerous goods. Please note this is for dangerous items only, and does not include food, drinks, etc. The North Lobby entrance will have three queues: Those without bags, those with bags, and those picking up badges. We are working closely with the center to try and reduce any delays this process may cause, primarily by increasing BCEC staff to increase bag-check throughput.

Week of PAX Question: My badge hasn’t arrived! What do I do?

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Please email paxquestions@reedexpo.com, and hopefully they will be able to help you out!

Week of PAX Question: How early should I get in line for concerts or really popular panels?

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It’s first come first serve, so it’s difficult to tell how popular a particular event will be. Your best bet is to follow @pax_lines for live updates of remaining theatre capacities.

Week of PAX Question: Does PAX East have wifi?

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Yes, and it’s free… meaning at times it might be a bit crowded.

Week of PAX Question: Where do I get the showguides?

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The printed showguides will be distributed in the queue room, the main theatre line, and the different satellite theatres. But if you wanted to get with the digimal resomolution age, go download the Guidebook app for iOS and Android!

Week of PAX Question: When/Where do I sign up for tournament X?

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Signups for each tournament can be found in the department running that tournament. Once on site, maps will be everywhere to help you find where that might be.

Week of PAX Question: Do you have any accomodatoins for those with disabilities?

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We have medical badges available for those with disabilities that allows entrance to sessions first, assuming the line has not already been capped due to capacity. We have request forms on-site for you to complete.

Week of PAX Question: Do you have a rundown of all the Pinny Arcade pins available?

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If you’re on a mission to collect them all, a full rundown can be found here.

Week of PAX Question: I wasn’t able to make it…are you streaming any content online?

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Yes! You can get the full streaming schedule here.

Week of PAX Question: Where do I get swag bags?

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Swag bags can be picked up in the queue hall starting at 11:30 AM each day.

Week of PAX Question: If I want to avoid the initial crowds, when should I show up?

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Waiting in PAX lines has it’s own appeal, but if you want to skip that, historically 10:45 AM is when the lines are gone.

Week of PAX Question: Does the hotel shuttle pickup at my hotel?

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Our travel page has the full rundown of our shuttle schedule.

Week of PAX Question: What are your rules for cosplay weapons?

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You can check out our cosplay weapons policy here!

Week of PAX Question: How late can I pick up my stuff from coat check?

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30 minutes after official show hours is when the coat check will close.

Week of PAX Question: Do you have rules regarding safety?

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You can take a look at our full safety rules here.

Week of PAX Question: Where is will call / international badge / speaker badge / media badge pickup?

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Badge pickup is located in the North Lobby at the main entrance to the BCEC. You can pick badges up between 2 PM and 8 PM on Thursday or from 8 AM through show hours Friday - Sunday.

Week of PAX Question: How early can I start lining up for the show?

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The Queue Room will open at 8 AM each day.

Week of PAX Question: Where can I find the exhibitor list/map?

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The Guidebook app has a full exhibitor list, map, as well as maps of the rest of the show. It’s pretty great, so grab it here.

Week of PAX Question: Where do I park?  Can I park there overnight?

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Onsite parking is open between 6 AM and 2 AM Friday/Saturday, and then between 6 AM and Midnight on Sunday. $12 all day, but there is NO overnight parking. There is also an overflow lot on the North Jetty (FID Kennedy Ave) with the same times and rates.

Week of PAX Question: I already have a badge, do I need anything else for registration?

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Nope! That’s all you need! Lanyards will be provided on site.

Week of PAX Question: Where can I find the Schedule?

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The full schedule off the show can be found on our website. It’s also on Guidebook, if you’d like it on your phone. And you do, trust us.

Do you have any rules or guidelines for PAX?

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Absolutely. Ever since the first PAX in 2004, we’ve had the following 6 rules in place, printed on all badges and programs.

1.    Drugs are bad.

2.    Don’t steal.

3.    Don’t punch or kick people.

4.    No cheating.

5.    Don’t harass anyone.

6.    Don’t mess with things that aren’t yours.

If you see anyone doing ANY of these to others or yourself, please approach an Enforcer to report the incident as soon as possible. You’ll be asked to fill out an incident report form (either on record or anonymously, whichever you prefer), which will be immediately escalated to, depending on the severity, show management, show security, venue security, and local authorities.

Where is PAX East being held?

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PAX East is held at the Boston Convention & Exhibition Center

BCEC
415 Summer Street
Boston, MA 02210

http://www.advantageboston.com/boston/maps-and-directions.aspx

I have a mobility impairment and/or use a wheelchair…how easy will it be for me to get around PAX?

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The BCEC is completely wheelchair accessible, and to try and make life just a little easier on you, we have medical passes to help with special accommodations getting into panels and the like. You can apply for a pass for yourself and a +1 so you can have someone help you. To request one, shoot an email to pax_questions@paxsite.com.

What is there to eat around there?

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There will be a variety of food available inside the convention center…Robert recommends the pulled pork sandwiches.  There’s also a restaurant in the Westin next door, and if you’re feeling spicy, a variety of restaurants straight out from the North Lobby a few blocks (including a steak house, sandwich shop, and some seafood places).

Is there somewhere for me to drop my coat / bag off?

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We will indeed have coat and bag checks scattered around the building, primarily around main entrances.

Is there free wifi?

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Yep!  Just open your wireless network connection on any device, look for “BCEC Wireless Network,” and you should be set!

Can I bring my nerf gun/lightsaber/other weird thing?

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All prop weapons brought to the show MUST be approved at Info Booth (North Lobby) as soon as you arrive.

We will be looking for the following criteria:

- It cannot fire any sort of projectile. (Nerf guns are only allowed if they have been deactivated and can not fire.)

- It cannot be an airsoft weapon. (Yes, even if it’s deactivated.)

- It cannot look like a real firearm at “second glance.” (Yes, even if it’s a kid’s toy.)

- It cannot be sharp or pointy enough to cut or pierce someone with moderate pressure. This includes all real swords, daggers and knives. It also includes ceramic blades, needles, syringes and anything that can pierce such as a Little Sister syringe made of wood.

Where do I park?

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The BCEC offers two parking options: valet and self-parking. Valet parking is available by turning into the BCEC’s east side entrance off Summer Street For self-parking,continue beyond the valet area. At the end of the building, turn right and go down the ramp. At the bottom, turn left and you will see the entrance to the “South Parking Lot.” Shuttle buses run continuously between the lot and building entrances. Valet parking is $25 all day. Self-parking is $12 for the day.

What Hotels are available for booking? / How do I get the PAX discount on my hotel room?

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Check out our Hotels and Travel page.  We’ll have a selection of hotels all at discounted prices for you there.

What’s the best day to attend?

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You know we’re biased right? The exhibit hall, freeplay areas, and tournaments are open all three days of PAX East. Concerts are Friday and Saturday nights. The final round of the Omegathon is Sunday. Good luck.

Do passes have my name on them?

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PAX East passes are not personalized in any way.

Into what airport do I fly?

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Logan International Airport is by far the closest. The airport code is BOS.

What does BYOC stand for?

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Bring Your Own Computer; it is located within our PC area.

I just bought a pass on craigslist…

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PLEASE DO NOT DO THIS!  The chances are good that you’re buying a fake badge or otherwise getting scammed.  We hear stories like this all the time, and it really breaks our hearts.  Unfortunately we have very strict capacity limits, and we control them by the number of badges we print.  If you get stuck with a counterfeit badge, we simply cannot let you in the building regardless of how much you paid.

Are the theatres cleared between panels and concerts?

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The rule of thumb is if you see a 30 minute (or more) break between events, it’s pretty safe to say we’ll be clearing.

I live outside of the US and I did not choose the FedEx shipping option. Where do I pick up my pass?

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Will Call, near Registration.  This year it is located inside the North Lobby of the BCEC.

When will ________ be announced?

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Most content is unleashed between 3-5 weeks before the show.  Don’t worry, it’ll be worth the wait!

Will I be on camera?

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Very likely!

What is The Omegathon?

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The Omegathon is a three-day elimination tournament between randomly selected attendees who compete in games from any and every category (tabletop, console, PC) culminating in a live championship match on the big stage during PAX closing ceremonies. The final round is always out of left field and is completely insane.

Can I take pictures or video?

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Indeed! PAX is a public event. Cameras are everywhere.  Our attendees understand that they are in the public domain and are likely to be filmed, photographed or recorded. That said if an exhibitor asks you not to film or photograph a booth or an event please respect their wishes.  You can even share your pictures with the world through our gallery.

I’m a game company. Who do I contact with regards to exhibiting at PAX East?

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Contact our sales team. for info on booth space and sponsorships.

Anything else I should bring?

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Your pre-reg packet and badge, comfortable shoes, and ID. PAX East is great for just meeting new people and having fun, so consider also bringing your handheld game system, favorite CCG, minis, or tabletop game.

Can I bring my own computer?

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If you’re just talking about bringing a laptop and hiding in a bean bag, that’s totally cool with us.  If you’re talking about getting on our BYOC network to play games with your friends, you’d need our BYOC badge and we’ve sold our very last one for the year.  Sorry!

What do I need to get into PAX East?

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If you’ve pre-registered, that means you will receive a pre-registration packet with the appropriate identification to get you in the door. If you’re buying tickets the day-of (assuming there are any!), just head to the registration desk in the north lobby.

Are there age restrictions to PAX East?

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Nope. But if you’re under 13, please make sure your parents know where you are.  Children 6 and under do not require badges when accompanied by adult (however strollers are not permitted in the exhibit hall).

You are not helping me at all! I have a different question!

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Shoot us an email at pax_questions@paxsite.com. and we’ll do our best!

When will I get my badge?

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Badges begin being mailed out approximately two to three weeks before the event.  So some point after that, depending on your location.

I have a stroller…can I use it?

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Mostly.  Strollers are not permitted in the Expo Hall, but they are fair game everywhere else.