Frequently Asked Questions

General FAQ

Can I use my heelys, hoverboard, skateboard, or anything else that has wheels on it?

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These all are fun ways to get around, however, for safety reasons, they are not allowed to be used at the show. Wheelchairs are totally fine, of course, and strollers are permitted in all areas other than the Expo Hall.

Is there a quiet place I can go to get away from the crowd?

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We understand, PAX can be a very chaotic, crowded place!  The AFK Room is dedicated to soothing nerves, and any Enforcer can help guide you there.

I’ve moved since buying my pass…how do I change the address?

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Shoot us an email at pax_questions@paxsite.com and we’ll fix it if we can!

Where is will call / speaker badge / media badge pickup?

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Registration is in North Lobby of the BCEC.  All badges can be picked up there.

I can’t attend because of [sickness/accident/zombie attack]. Can I get a refund?

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Officially no, but you’re welcome to email us at pax_questions@paxsite.com to see if we can make an exception for you.  No promises!

Why are there soooo many lines?

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Because there’s a lot of people at PAX who like the same stuff you do! Don’t think of the lines as an obstacle in the way of the content you want to see, think of them as a meeting grounds to play handheld games, card games, or just hang out with.

What is Penny Arcade?

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Great question!  Start here, and go forward.

Where can I get a lanyard?

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Lanyards for your badges are available at the main entrance near North Lobby. You can’t miss ‘em!

I tried to buy passes but it was sold out…

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We definitely want as many people as possible to come, but sadly, there are more people that want to go to PAX than can fit inside a PAX. Check out this interview if you’d like some additional insight on our badge distribution process.

If I want to avoid the initial crowds, when should I show up?

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Waiting in PAX lines has it’s own appeal, but if you want to skip that, historically 10:45 AM is when the lines are gone.

What entrances are there for what times of the day?

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In the morning, only the North Lobby entrance will be open for crowd control and safety reasons. After the show opens and the queue room is emptied, the Westin Skybridge and east/west lobby entrances will be opened. BYOC attendees have been emailed specific instructions regarding their load-in.

I heard you have bag checks - can you tell me more about this?

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During public hours (starting at 8 AM), the convention center has required the show to conduct bag checks for weapons and dangerous goods. Please note this is for dangerous items only, and does not include food, drinks, etc. The North Lobby entrance will have three queues: Those without bags, those with bags, and those picking up badges. We are working closely with the center to try and reduce any delays this process may cause, primarily by increasing BCEC staff to increase bag-check throughput. Guns, knives, pepper spray, or mace are not allowed inside the convention center.

Do you have any badges available on site?

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Unfortunately, we are 100% sold out, so no badges are sold at the door. For announcements of next year, be sure to follow @Official_PAX on Twitter.

My badge hasn’t arrived! What do I do?

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Badges don’t typically arrive until about 3 weeks prior to the event. If you start getting worried, email pax_questions@paxsite.com, and hopefully they will be able to help you out!

Does PAX East have wifi?

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Yes, and it’s free… meaning at times it might be a bit crowded.

How early should I get in line for concerts or really popular panels?

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It’s first come first serve, so it’s difficult to tell how popular a particular event will be. Your best bet is to follow @PAX_Lines on Twitter for live updates of remaining theatre capacities.  Also be warned that anels in Satellite Theatres will only begin lining up once the previous panel line has been let into the theatre.

Where do I get the showguides?

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The printed showguides will be distributed in the queue room, the main theatre line, and the different satellite theatres. But if you wanted to get with the digimal resomolution age, go download the Guidebook app for iOS and Android!

When/Where do I sign up for tournament X?

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Signups for each tournament can be found in the department running that tournament for in the morning of that tournament. Once on site, maps will be everywhere to help you find where that might be.

Do you have any accomodations for those with disabilities?

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We have medical badges available for those with disabilities that allows entrance to sessions first, assuming the line has not already been capped due to capacity. We will have request forms on-site for you to complete. Also know that the entire facility is accessible to wheelchair use, including the expo hall.

Are you streaming any content online if we can’t attend or a theatre gets capped?

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Yes! You can get the full streaming schedule here.

Where do I get swag bags?

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Swag bags can be picked up in the queue hall starting at 11:30 AM each day.

How late can I pick up my stuff from coat check?

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30 minutes after official show hours is when the coat check will close.

What are your rules for cosplay weapons?

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You can check out our cosplay weapons policy here!

Do you have rules regarding safety?

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You can take a look at our full safety rules here.

Where is will call / international badge / speaker badge / media badge pickup?

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Badge pickup is located in the North Lobby at the main entrance to the BCEC. You can pick badges up between 1pm - 8pm on Thursday, 8am - 8pm Friday and Saturday, or 8am - 4pm on Sunday.

How early can I start lining up for the show?

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The Queue Room will open at 8:00 am each day. Lines for the first panels of the day will also begin at 8:00 am each day, in front of the associated theatre. That said, if you want to skip all the lines, they clear out by about 10:45 am each day.

Where can I find the exhibitor list/map?

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The Guidebook app has a full exhibitor list, map, as well as maps of the rest of the show. It’s pretty great, so grab it here.

Can I park there overnight?

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Onsite parking is open between 6 AM and 2 AM Friday/Saturday, and then between 6 AM and Midnight on Sunday. $15 all day, but there is NO overnight parking. There is also an overflow lot on the North Jetty (FID Kennedy Ave) with the same times and rates.

I already have a badge, do I need anything else for registration?

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Nope! That’s all you need! Lanyards will be provided on site.

Where can I find the Schedule?

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The full schedule off the show can be found on our website, and it’s generally updated about a month before the show. It’s also on Guidebook, if you’d like it on your phone. And you do, trust us.

Do you have any rules or guidelines for PAX?

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Absolutely. Ever since the first PAX in 2004, we’ve had the following 6 rules in place, printed on all badges and programs.

1.    Drugs are bad.

2.    Don’t steal.

3.    Don’t punch or kick people.

4.    No cheating.

5.    Don’t harass anyone.

6.    Don’t mess with things that aren’t yours.

If you see anyone doing ANY of these to others or yourself, please approach an Enforcer to report the incident as soon as possible. You’ll be asked to fill out an incident report form (either on record or anonymously, whichever you prefer), which will be immediately escalated to, depending on the severity, show management, show security, venue security, and local authorities.

Where is PAX East being held?

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PAX East is held at the Boston Convention & Exhibition Center

BCEC
415 Summer Street
Boston, MA 02210

http://www.advantageboston.com/boston/maps-and-directions.aspx

What is there to eat around there?

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There will be a variety of food available inside the convention center…Robert recommends the pulled pork sandwiches.  There’s also a restaurant in the Westin next door, and if you’re feeling spicy, a variety of restaurants straight out from the North Lobby a few blocks (including a steak house, sandwich shop, and some seafood places). Internally, we’re all very excited about the new Jimmy Johns that has opened on D Street just past the Westin.

Is there somewhere for me to drop my coat / bag off?

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We will indeed have coat and bag checks scattered around the building, primarily around main entrances.

Is there free wifi?

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Yep!  Just open your wireless network connection on any device, look for “BCEC Wireless Network,” and you should be set!

I see that passes are all sold out…will there be more?

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Once we are sold out of a badge type (Friday, Saturday, Sunday) they are gone and there will be no extra allocation either online nor on site.  Sorry!

Can I bring my nerf gun/lightsaber/other weird thing?

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All prop weapons brought to the show MUST be approved at Info Booth (North Lobby) as soon as you arrive.

We will be looking for the following criteria:

- It cannot fire any sort of projectile. (Nerf guns are only allowed if they have been deactivated and can not fire.)

- It cannot be an airsoft weapon. (Yes, even if it’s deactivated.)

- It must comply with local weapons laws.

- It cannot be sharp or pointy enough to cut or pierce someone with moderate pressure. This includes all real swords, daggers and knives. It also includes ceramic blades, needles, syringes and anything that can pierce such as a Little Sister syringe made of wood.

Where do I park?

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The BCEC offers two parking options: valet and self-parking. Valet parking is available by turning into the BCEC’s east side entrance off Summer Street For self-parking,continue beyond the valet area. At the end of the building, turn right and go down the ramp. At the bottom, turn left and you will see the entrance to the “South Parking Lot.” Shuttle buses run continuously between the lot and building entrances. Valet parking is $25 all day. Self-parking is $15 for the day.

What Hotels are available for booking? / How do I get the PAX discount on my hotel room?

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Check out our Hotels and Travel page.  We’ll have a selection of hotels all at discounted prices for you there.

What’s the best day to attend?

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You know we’re biased right? The exhibit hall, freeplay areas, and tournaments are open all three days of PAX East. Concerts are Friday and Saturday nights. The final round of the Omegathon is Sunday. Good luck.

Do passes have my name on them?

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PAX East passes are not personalized in any way.

Into what airport do I fly?

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Logan International Airport is by far the closest. The airport code is BOS.

What does BYOC stand for?

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Bring Your Own Computer; it is located within our PC area.

I just bought a pass on craigslist…

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PLEASE DO NOT DO THIS!  The chances are good that you’re buying a fake badge or otherwise getting scammed.  We hear stories like this all the time, and it really breaks our hearts.  Unfortunately we have very strict capacity limits, and we control them by the number of badges we print.  If you get stuck with a counterfeit badge, we simply cannot let you in the building regardless of how much you paid.

Are the theatres cleared between panels and concerts?

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The rule of thumb is if you see a 30 minute (or more) break between events, it’s pretty safe to say we’ll be clearing.

I live outside of the US and I did not choose the FedEx shipping option. Where do I pick up my pass?

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Will Call, near Registration.  This year it is located inside the North Lobby of the BCEC.

When will ________ be announced?

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Most content is unleashed between 3-5 weeks before the show.  Don’t worry, it’ll be worth the wait!

Will I be on camera?

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Very likely!

What is The Omegathon?

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The Omegathon is a three-day elimination tournament between randomly selected attendees who compete in games from any and every category (tabletop, console, PC) culminating in a live championship match on the big stage during PAX closing ceremonies. The final round is always out of left field and is completely insane.

Can I take pictures or video?

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Indeed! PAX is a public event. Cameras are everywhere.  Our attendees understand that they are in the public domain and are likely to be filmed, photographed or recorded. That said if an exhibitor asks you not to film or photograph a booth or an event please respect their wishes.  You can even share your pictures with the world through our gallery.

I’m a game company. Who do I contact with regards to exhibiting at PAX East?

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Contact our sales team. for info on booth space and sponsorships.

Anything else I should bring?

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Your pre-reg packet and badge, comfortable shoes, and ID. PAX East is great for just meeting new people and having fun, so consider also bringing your handheld game system, favorite CCG, minis, or tabletop game.

What do I need to get into PAX East?

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If you’ve pre-registered, that means you will receive a pre-registration packet with the appropriate identification to get you in the door. If you’re buying tickets the day-of (assuming there are any!), just head to the registration desk in the north lobby.

Can I bring my own computer?

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If you’re just talking about bringing a laptop and hiding in a bean bag, that’s totally cool with us.  If you’re talking about getting on our BYOC network to play games with your friends, you’d need our BYOC badge.

Are there age restrictions to PAX East?

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Nope. But if you’re under 13, please make sure your parents know where you are.  Children 6 and under do not require badges when accompanied by adult (however strollers are not permitted in the exhibit hall).

You are not helping me at all! I have a different question!

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Shoot us an email at pax_questions@paxsite.com. and we’ll do our best!

When will I get my badge?

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Badges begin being mailed out approximately two to three weeks before the event.  So some point after that, depending on your location.

I have a stroller…can I use it?

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Mostly.  Strollers (nor wheeled luggage) are not permitted in the Expo Hall, but they are fair game everywhere else.