We’ve heard a lot of frustration from our audience regarding the challenges in getting a PAX East badge this year, and while there’s not much we can do to ease that frustration, we did want to try and publicly answer some questions we’ve seen.
Why don’t you print more badges?
There is only so much physical space we have for the show, so firecode and safety regulations dictate how many badges we are allowed to distribute. The BCEC is a very large venue, but it’s not large enough to fill the entirety of the demand.
Why don’t you do a lottery system? Why not do a pre-pre-reg system? Why not do system X?
The fundamental problem is supply vs. demand. No matter what system we use, any change would take badges away from one person and give them to another…we don’t see that as a solution to the problem.
Why did you give advance notice? The massive crush to get tickets was crazy.
A: Over the years we’ve experimented with a number of distribution methods, and whether we give advance notice or not (we have done both), the fundamental problem still exists - there are more people that want to come to PAX than we can fit into PAX.
But I was there right at noon and I still didn’t get tickets…where did they all go?
A: Even if you refreshed at noon on the dime, so did 50,000 other people… so even if you got there 30 seconds after noon, there was a chance that you were placed in the queue as #40000+, so effectively there were still tens of thousands of people “ahead” of you to purchase 3-day passes.
How is it that you let scalpers buy every/all of the/most of the badges?
Most people point to ebay or craigslist and say “Look at this, this is ridiculous.” A couple of things:
1. The number of badges you see from now until PAX for resale is still a very small percentage of the total badges we sold. Even if you see hundreds and hundreds of them, it’s still less than .05% of what’s out there.
2. We poured over the data this year and although it was higher than the 2.2 tickets per transaction we had at Prime, it was still only 2.9 tickets per transaction this year for East. Historically, East transaction size has been higher than Prime though, and nothing in the transaction log is indicative of anyone gaming the system or taking exorbitant amounts of tickets.
3. Keep in mind that those selling badges on those services do not currently have their badges in hand, and if we find they violated our badge maximums, there’s a good chance those orders will get cancelled and they will NEVER get badges. Any badge orders that get cancelled will be gradually introduced to the ticketing system over the next several months.
Also keep in mind that unlike Washington, Massachusetts maintains anti-scalping laws, and we will absolutely be leveraging those whenever possible.
Registration went really fast this year and 3-day badges went faster than ever. If you couldn’t snag one but you’d still like to be a part of the craziness that is PAX East, single day passes are still available, check out the registration section now!
For those of you who have fascinating and/or entertaining content you’d like to present to the PAX universe, we’ve opened panel submissions just for you.
And lastly, we’ve also launched our hotels system so you can reserve your room with the quickness.
It’s a red letter day for PAX! We are excited to announce that PAX East 2014 will be taking place April 11-13, 2014 at the Boston Convention and Exhibition Center. In even bigger news, tickets for PAX East 2014 will be going on sale today, Wednesday October 23rd! Start checking the site as early as 12:00 PM EDT.
This is going to be our biggest PAX East yet and it’s the first time we’ve given early notice on ticket sales so bear with us if things get, as the kids say, “cray”. See you at the show!
Since the founding of PAX in 2004, we’ve had six simple rules to help keep the show safe and secure for attendees, speakers, staff and Enforcers alike. Over the years we’ve also implemented many progressive policies to make sure PAX continues to uphold these standards.
We want to share with you the specific details around each of these rules and policies, including the definitions and action taken. We all love our time at PAX, and making sure everyone is aware of what is and isn’t acceptable behavior will make sure every PAX is a community event we can all be proud of.
You can view the PAX Safety & Security page here: http://east.paxsite.com/safety-and-security.
PAX East 2013 is now behind us, and we definitely want to thank all of the Enforcers, exhibitors, and attendees for making what we believe to be the best PAX yet. Now we just need to figure out how to make the next ones even better! If we don’t see you at Prime or Australia, we’ll see you next year!